Privacy Policy

Fertrado.com website places a high priority on protecting the users’ privacy. The fertrado.com website’s Privacy Policy (later on used as the “Privacy Policy”) describes how the “Emercatus” company handles the information, which is collected and received about users and the companies, that participate in the fertrado.com website and online platform. The Privacy Policy applies to fertrado.com services including the website, mobile app, other online services and anything else that links to or refers to the Privacy Policy (later on used as the “Services”). In addition, the Privacy Policy applies to no matter what computer or device the user uses to access the company’s Services. By using the “fertrado.com” website, the user consents with the website’s privacy policies. If at any time the user would like to unsubscribe from receiving future e-mails, a request needs to be sent to the “info@fertrado.com” e-mail.

Received and collected information

The company collects and receives information about users in a few different ways. One way is when the information is given to the website directly by the user. For example:

  • When the user fills out a form, he or she may provide and give the company information such as name, e-mail address, physical address, phone number and other demographic information;
  • When the user uploads files, registers online, subscribes to the newsletter or places an order via the website, completes a customer survey, provides feedback or any other data, that may include information, marketing details and product volumes via the company’s e-mail, message board or any other way;
  • When the user contacts the company directly and provides personal information then.

 

The other way the information is collected or received, is when a user uses the Services via the help of the website cookies or other technologies. Depending on how the user accesses and uses the Services, the company may receive:

  • Login information – this information is collected and stored automatically, when the user uses the Services, the website or the apps either directly or through the company’s business partners or other affiliates. The collected information via the login section may include:
    • o Information about the user’s interactions with the websites, apps and other services the user might use; the content the user views; search queries the user submits; any other information in cookies and similar technologies;
    • o Information about how the user accesses the websites, apps and other services via the browser or the operating system; the user’s Internet Protocol (“IP”) address; and the user’s recently and previously visited website that were accessed before using the company’s Services
  • Device information - this information is automatically collected and stored about the user’s device that is used once accessing the company’s Services. Device information may include certain device identifiers that may be unique to the user’s device.
  • Location information - this information can include user’s precise geolocation derived from the IP address or any other provided mean by the user.
  • Other information - any additional information about the user that is publicly or commercially available.

Data usage

The collected and received information is gathered for the following purposes:

  • In order to provide fully all of the named “fertrado” Services.
  • In order to send periodic e-mails with regards to the information and updates pertaining the orders on the website.
  • In order to provide additional information about the “fertrado.com” website’s work – i.e. information about updates on the system and Services, new projects, new website features, invitations to special events, future financial opportunities for the user and many more.
  • In order to process transactions happening on the website – i.e. the collected information (public or private) will not be sold, exchanged, transferred or given to any other company for any reason whatsoever without the consent of the user, other than for the express purpose of delivering the purchased product or requested service.
  • In order to personalize the content of the website to the user.
  • In order to enforce the company’s Terms and Conditions of the Services.
  • In order to improve the company’s Services, customer service or the website itself – i.e. the collected information might be used to conduct surveys on various topics, that help improve the company’s Services. The collected information shall be only stored for as long as this information is necessary to serve.

Data sharing

A certain amount of collected and received information might be shared with third parties, in order to successfully provide products and services that were requested by the user (with his or her consent or otherwise agreed or noted in this Privacy Policy or the Terms and Conditions sections, or anywhere else in the system). The data and the information might be share with the following third parties:

  • Service providers – companies or individuals that provide services for “fertrado.com” or act on the company’s behalf. These types of companies are limited in their ability to use or view the information that is provided to them for any other purpose other than the services for which the company has engaged them to do.
  • Directory – i.e. to help find potential buyers and suppliers specific users and their needs or their products. Marketplace section includes a public (for registered and verified users) directory, where user’s information and contacts could be listed.
  • Other parties – i.e. companies or individuals that in legal process try to protect the company’s Services. The information to other parties is disclosed with good faith on belief that it is needed: upon a lawful governmental request or legal process (e.g. court order, search warrant or subpoena); once the information is relevant to a committed crime; for an emergency that poses a threat to user’s safety or the safety of another person; to protect the rights or property of Rainforest Alliance; as an aggregated form for reporting key indicators (e.g. total volumes sold globally per year) to donors at conferences or to the media on the company’s public websites.

All of these third parties have separate and independent privacy policies of their own. Thus, the “Emercatus” company bears no responsibility or liability for the content and activities of these linked sites. Nonetheless, the company seeks to protect the integrity of the website and its users, therefore, any additional feedback about these third party websites is welcomed.

Marketing

The company would like to send some marketing information about products and services that might be interesting for the user. If a consent is agreed to receive such offers and such information, the user will always have the right to opt out of such propositions.

Data protection

The data is stored on a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those who are authorized with special access rights to such systems. Accordingly, those with access are required to keep the provided information confidential. After a transaction, user’s private information (credit cards, social security numbers, financials and etc.) will not be stored on the company’s servers.

Data protection rights

The company would like to make sure that the user is fully aware of all of the data protection rights available to him or her. Consequently, every user is entitled to the following:

The right to access – the user has the right to request the company copies of their personal data. This request might be a subject to a fee.

The right to rectification – the user has the right to request the company to correct any inaccurate information. The user also has the right to request the company to complete the information that is deemed to be incomplete.

The right to erasure – the user has the right to request the company to erase (under certain conditions) any personal data.

The right to restrict processing – the user has the right to request the company to restrict (under certain conditions) the processing of user’s person data.

The right to object to processing – the user has the right to object (under certain conditions) the company’s processing of user’s personal data.

The right to data portability – the user has the right to request the company to transfer (under certain conditions) the collected data to another organization or directly to the user itself.

If there is a wish by the user to exercise any of the named requests, the company has one month to respond to this wish. Contacts are available at the contact information section.

Cookies

Cookies are text files that are placed on the user’s computer in order to collect standard Internet log information and the visitor’s behaviour information. Once a website is visited, the information may be collected automatically through cookies or similar technologies. Further information about the cookies is available at www.allaboutcookies.org

Usage of cookies

The company uses cookies in a range of ways in order to improve the user experience on the website. Cookies can be used for:

  • Keeping the user signed in by recognizing the browser
  • Understanding how the user uses the websites by capturing and remembering certain user-related information

Types of cookies used

There are huge numbers of different types of cookies, however, the website uses cookies for:

  • Functionality – i.e. the company uses cookies in order to recognize the user on the website and to remember user’s previously selected preferences. These might include – language settings, location and many more. The website uses a mixture of first-party and third-party cookies.
  • Advertising – i.e. the company uses cookies in order to collect information about the user’s visit to the website, the content that was viewed, the links that were followed, the information about the used browser or the device and the IP address. The company sometimes shares some limited aspects of this data to third parties for advertising purposes. Also, the collected data through cookies might be shared online to the company’s advertising partners, meaning that once a user visits another website, he or she might be shown advertising based on their browsing patterns on the company’s website.
  • Statistics or Analysis – i.e. the company uses cookies to obtain and analyse information on how a visitor uses the website.

Managing cookies

The user can set the browser to not accept the cookies, as noted in the above website, where more information on how to remove cookies is available. However, by doing so, the user’s experience might suffer as some of the website features may not function properly as a result of that.

Privacy policies for other websites

The company’s website might contain further additional links to other websites. The named privacy policies here only apply to this website. Any further policies on other websites are a subject to the specific privacy policy of those websites.

Changes to the company’s privacy policy

The company keeps its privacy policy under regular review and places any updates on this web page. This particular privacy policy was last updated on the 16th of October, 2019.

Contact information

If more information about the company’s Privacy Policy, how the user’s data is stored and held, or whether there is a wish to exercise one of the data protection rights, the contacts below are available via e-mail, the phone or directly via the provided address:

“Fertrado”
Owned by “Emercatus” limited
J.Galvydzio st. 5-304, Vilnius, LT-08236, Lithuania
+370 677 82488
info@fertrado.com